Businesses that once adopted Voice over Internet Protocol (VoIP) to save money and improve call quality are now tapping into something even more powerful: artificial intelligence (AI). AI is being woven into communication systems to not just support calls, but to understand, adapt, and learn from them, making conversations smarter and customer service more seamless.

Voice over Internet Protocol (VoIP) has long helped businesses cut costs, but with artificial intelligence (AI) now in the mix, the focus is shifting to smarter, more adaptive communication. Learn how features such as intelligent call analysis, virtual assistants, and real-time translation are redefining how companies interact with customers and teams.

Microsoft is pushing the boundaries of AI with an experimental feature in Windows 11 called the Agent Workspace. This new tool allows AI agents to handle background tasks, potentially improving productivity and efficiency. But while the feature can automate routine tasks, Microsoft is quick to point out that improper use or lack of security controls could open the door to malicious activities.

While cloud computing offers undeniable scalability and convenience, it often lulls businesses into a false sense of security regarding the safety of their data. The reality is that major outages, human error, and malicious attacks are inevitable risks that no single provider can completely eliminate.

Hashtags and HIPAA don’t always mix. In an era where every moment is post-worthy, healthcare workers need to think twice before hitting “share.” What you post could be more revealing than you realize. This guide breaks down where healthcare professionals often go wrong on social media as well as how to protect both your patients and your practice.

From quick selfies to behind-the-scenes posts, social media has blurred the lines between professional and personal sharing. But when patient privacy is at stake, every post matters. Even seemingly harmless content can violate HIPAA regulations if it contains identifiable details.

​​Zero trust is an essential security framework that safeguards businesses against significant financial and reputational risks of data breaches. This approach promises a functional, highly protective system for all your digital assets. Read this article to learn the essential strategies needed to successfully implement a zero trust architecture that makes your business more cyber resilient.

Whether you're on a Windows or macOS device, understanding your battery’s health can save you from surprise shutdowns and frustrating slowdowns. These smart habits will help boost your laptop battery's life.
How to check battery health on Windows devices
Windows provides a variety of diagnostic tools, from straightforward software reports to in-depth hardware analyses, making it easier to monitor and manage battery performance.

Your laptop’s battery won’t last forever, but there are several ways to extend its lifespan. In this article, we’ll walk you through checking your battery’s health on both Windows and Mac and offer tips to maintain its performance.

How to check battery health on Windows devices

Windows provides a variety of diagnostic tools, from straightforward software reports to in-depth hardware analyses, making it easier to monitor and manage battery performance.

Still using a traditional phone system for your business? You might be missing out. This post breaks down why VoIP is now a must-have for small businesses, and how it can help you work smarter, not harder.
What is VoIP?
VoIP, or Voice over Internet Protocol, lets you make and receive phone calls over the internet rather than through a traditional phone network.