Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, landlines are still used to communicate with business stakeholders. And for many organizations, determining whether to use internet phones or traditional landlines remains a concern.

Total immersion into tech is increasingly becoming a requirement in today’s business landscape. But despite this, many companies still use legacy phone systems. It would be smart to move on from outdated communications platforms and embrace a flexible, future-ready solution: VoIP.
Different phone systems
Phones have come a long way from analog landlines.

Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones.

The phone remains one of the first points of contact businesses have with their customers. That’s why so many companies are upgrading to affordable and hi-tech "VoIP" systems. Voice over IP solutions are a smart investment given their longevity and more.

At the Ignite conference in September, Microsoft announced that the Teams app will eventually replace Skype for Business as the primary communication tool for Office 365. This is a huge development, and there are undoubtedly many questions that need answers.